Frequently Asked Questions
FAQ
- 01. How do I read the OSRAM part number/OSRAM label?
- 02. Are these parts RoHS compliant?
- 03. How do I obtain a lead-time for a part?
- 04. What is the country of origin of these parts?
- 05. How can I acquire samples of this part?
- 06. Can I buy less than the Minimum Order Quantity (MOQ) or package size?
- 07. Where can I find information for a discontinued produdct, or a replacement for an obsolete part?
- 08. Where can I find REACH information about your parts?
- 09. Where can I find a Q number.
- 10. What is does the “-Z” after the part mean?
- 11. Where can I find information on Tape & Reel?
- 12. How do I download a Datasheet, which includes technical information?
- 13. Can I find the product catalog on the website?
- 14. Where can I find a list of OSRAM OS Sales Representatives and Franchised Distributors?
- 15. How can I search for a part number?
- 16. How can I find what information is located on the OSRAM OS Website?
- 17. How do I request a Return Material Authorization (RMA)?
- 18. Who do I contact for a quality issue?
- 19. Who do I contact for pricing?
- 20. Who do I contact for lead times?
- 21. How can I check stock of a part?
- 22. Where can I find Moisture Sensitivity Level (MSL).
- 23. How do I find the best OSRAM OS part number for my design application?
01. How do I read the OSRAM part number/OSRAM label?
Question
How do I read the OSRAM part number/OSRAM label?
Answer
Example: The official part number is LO M670-J2L1-24-Z. The factory will only produce a range of luminous intensity (J2L1) and color tolerance (24) when this part is ordered. Any luminous intensity and color tolerance within the acceptable range as dictated by the part number can be shipped.
- This particular part can ship one of four luminous intensity bins: J2, K1, K2, and L1. It can also ship one of three color tolerances: 2, 3, or 4. The specific bins shipped is identified by the 'group' section on the label. For more information, click on the links below.
- Product Catalog
- Click on Short-Form Catalog Chapter 1a: LED Type Designation overview
- Click on Short-Form Catalog Chaper 6: Tape and Reel
02. Are these parts RoHS compliant?
Question
Are these parts RoHS compliant?
Answer
Yes, our parts have been RoHS compliant or RoHS compliant by exemption since May 2005. Both the production label and datasheet will indicate RoHS Compliance. See RoHS Compliance
03. How do I obtain a lead-time for a part?
Question
How do I obtain a lead-time for a part?
Answer
Contact your local Sales Representative.
04. What is the country of origin of these parts?
Question
What is the country of origin of these parts?
Answer
OSRAM OS parts are manufactured in Malaysia. Some products, such as OSTARS, HPL, and pre-production parts, are manufactured in Germany. For further info, contact your local Sales Representative.
05. How can I acquire samples of this part?
Question
How can I acquire samples of this part?
Answer
Contact your local Sales Representative.
06. Can I buy less than the Minimum Order Quantity (MOQ) or package size?
Question
Can I buy less than the Minimum Order Quantity (MOQ) or package size?
Answer
Utilize OSRAM Opto Semiconductors’ Catalog Distributors that sell broken reels and quantities less than MOQ. Our franchised catalog distributors can be found at the following: catalog distributors
07. Where can I find information for a discontinued produdct, or a replacement for an obsolete part?
Question
Where can I find information for a discontinued produdct, or a replacement for an obsolete part?
Answer
- Go to Discontinuation Documents
- Type in the part number in the Term field and click search, or seach by PDN title
- Click on the appropriate OS-PD-xxxx-xxx Title. The PDF discontinuation document will open.
08. Where can I find REACH information about your parts?
Question
Where can I find REACH information about your parts?
Answer
Go to REACH
09. Where can I find a Q number.
Question
Where can I find a Q number.
Answer
- The Q-numbers are located on our Datasheets. Our Datasheets list standard Q numbers.If the Datasheet does not have this information then please call the OSRAM OS Customer Service Hotline at +1-866-993-5211 (for USA) or +49-941-1700 (for Europe).
- To find the Datasheet:
- Go to Product Catalog
- Use the "Search" to locate the part number, using the base part number (Ex: LA E65F), or click on a product family in the navigation bar.
- Under "Additional Documentation and Information," the a datasheet will be listed.
- Click on the title, and the PDF will open in a new window.
10. What is does the “-Z” after the part mean?
Question
What is does the “-Z” after the part mean?
Answer
The "-Z" after the part number designates the product is RoHS compliant.
For more information on RoHS compliance, go to Logistics_Information (PDF)
11. Where can I find information on Tape & Reel?
Question
Where can I find information on Tape & Reel?
Answer
This information can be found at Tape and Reel (PDF)
12. How do I download a Datasheet, which includes technical information?
Question
How do I download a Datasheet, which includes technical information?
Answer
- Datasheets can be found on our website by going to the Product Catalog and performing a search using the part number family.
- To find the Datasheet:
- Go to Product Catalog
- Use the "Search" to locate the part number, using the base part number (Ex: LA E65F), or click on a product family in the navigation bar.
- Under "Additional Documentation and Information," the a datasheet will be listed.
- Click on the title, and the PDF will open in a new window.
13. Can I find the product catalog on the website?
Question
Can I find the product catalog on the website?
Answer
Go to Product Catalog Scroll down to the section where is lists "Additional Documentation and Information." Under this section you will find the link to the Short Form Catalog.
14. Where can I find a list of OSRAM OS Sales Representatives and Franchised Distributors?
Question
Where can I find a list of OSRAM OS Sales Representatives and Franchised Distributors?
Answer
- Select the "Contact" icon on the OSRAM Opto Semiconductors website home page: Contact
- Once the screen appears, scroll down select the appropriate Sales Contact region.
15. How can I search for a part number?
Question
How can I search for a part number?
Answer
This information can be found on our website by going to the Product Catalog and performing a search using the part number family. The link to the Product Catalog is Product Catalog.
16. How can I find what information is located on the OSRAM OS Website?
Question
How can I find what information is located on the OSRAM OS Website?
Answer
The link to the sitemap is: Sitemap.
The sitemap link is also on the bottom of the website homepage.
17. How do I request a Return Material Authorization (RMA)?
Question
How do I request a Return Material Authorization (RMA)?
Answer
Contact your local Sales Representative.
18. Who do I contact for a quality issue?
Question
Who do I contact for a quality issue?
Answer
Contact your local Sales Representative.
19. Who do I contact for pricing?
Question
Who do I contact for pricing?
Answer
Contact your local Sales Representative. North America
20. Who do I contact for lead times?
Question
Who do I contact for lead times?
Answer
Contact your local Sales Representative.
21. How can I check stock of a part?
Question
How can I check stock of a part?
Answer
Contact your local Sales Representative or Distributor.
22. Where can I find Moisture Sensitivity Level (MSL).
Question
Where can I find Moisture Sensitivity Level (MSL).
Answer
This information is on page 1 of the Datasheet and referred to as "preconditioning".
Please refer to Question #12 on how to locate a Datasheet.
23. How do I find the best OSRAM OS part number for my design application?
Question
How do I find the best OSRAM OS part number for my design application?
Answer
Use the parametric search function on the website: Parametric Search. Select your parameters from the drop down fields. For further help, Please contact your local Sales Representative.